Returns, Refunds & Cancellations
Mulch Pros Landscape Supply is committed to making your purchasing experience easy and worry-free. Whether you buy in-store or have materials delivered, we offer a generous return window, quick refund processing, and a clear cancellation policy.
Returns & Exchanges
We accept returns and exchanges for both defective and non-defective products under the following conditions:
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Product is in new, unused, and original condition
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Return is made in-store at a Mulch Pros location
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Return is completed within 180 days of purchase
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Proof of purchase is provided
Bagged products, bulk materials, and landscape supplies must not show signs of use, spreading, contamination, weathering, or installation.
In-Store Purchases
Items purchased directly from our retail location are eligible for return or exchange if they are:
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Unused
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In new condition
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Returned within 90 days
Delivery Orders & Inspection at Delivery
You may inspect your materials before unloading.
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If you reject the product for any reason unrelated to an error by Mulch Pros, the delivery trip fee still applies.
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Once the material is unloaded, we cannot reload or retrieve it under any circumstances.
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If you later wish to return the material, you must return it yourself, at your own expense.
Returned items must still meet the new, unused requirement.
Refunds
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Approved refunds are issued within 1 business day after inspection.
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No restocking fees.
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Delivery fees are non-refundable, unless Mulch Pros made an error.
Order Cancellations
We accept cancellations for orders that have not yet been delivered or picked up.
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Product cost is refunded in full.
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No restocking fees are charged.
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If a delivery has already been dispatched or attempted, the delivery fee is non-refundable.
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Once materials have been unloaded, the order can no longer be canceled and is instead subject to our Return & Refund Policy.
Policy Consistency
This policy matches the return details submitted to Google Merchant Center and applies to all purchases.