Privacy Policy

Last Updated: December 20, 2024

Mulch Pros, LLC (“Mulch Pros,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://mulchpros.com (the “Site”), and when you communicate with us, including via SMS (text) messages. By accessing or using the Site and/or opting in to receive SMS communications, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

1. Who We Are

Mulch Pros is a company that provides mulch and related products and services. Our website address is https://mulchpros.com.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you use our Site, place orders, leave comments, upload media, or otherwise interact with us. The types of information we may collect include:

Contact Information: Such as your name, email address, phone number, and mailing address.
Account Information: If you create an account, we may collect a username, password, and related profile information.
Order and Transaction Information: Details of the products you order, shipping addresses, and payment information (processed via secure third-party providers).
Comments and User-Generated Content: Any information you include in comments, reviews, or other content you submit to our Site.
Media: Images or files you upload to our Site (please remove any embedded location data if you do not want it accessible to visitors).
Cookies and Usage Data: Information about how you access and use our Site, including IP address, browser type, device identifiers, and browsing actions.

3. SMS Messaging

Collection of Phone Numbers: We collect phone numbers to provide better service and communicate with customers via SMS messaging. By providing your phone number and opting in to receive SMS messages (e.g., by checking a box during checkout or providing verbal consent), you expressly consent to receive text messages regarding your orders, account information, service updates, marketing offers, and other informational content.

Use of SMS Data: Your phone number and any SMS content you receive or send to us will not be shared with third parties, except as necessary for delivering our SMS service (e.g., via our service provider) or as required by law.

Opting Out of SMS Communications: You can opt out of SMS communications at any time by replying “STOP” to any message you receive from us. After sending “STOP,” we will send one additional confirmation message, and you will no longer receive further text messages unless you opt in again. If you need assistance, reply “HELP” or contact our customer service team at (678) 496-2743 or [email protected].

Message and Data Rates: Standard message and data rates may apply, depending on your mobile carrier plan.

For more information on how we handle your personal information, including SMS data, please review this entire Privacy Policy.

4. Comments

When you leave comments on the Site, we collect the data you enter into the comments form, as well as your IP address and browser user agent string to help with spam detection. We may use an anonymized hash of your email to check if you’re using the Gravatar service. After approval of your comment, your profile picture (if applicable) becomes visible to the public alongside your comment.

5. Media

If you upload images to the Site, you should avoid including embedded location data (EXIF GPS) as visitors can download and extract that information.

6. Contact Forms

If you use a contact form, we collect the information you provide to respond to your inquiries, improve our services, and provide customer support.

7. Cookies

If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience, so you don’t have to re-enter these details on your next visit. These cookies last for one year.

If you have an account and log in, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we also set cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for one year. Selecting “Remember Me” keeps you logged in for two weeks. Logging out removes the login cookies.

If you edit or publish an article, an additional cookie is saved in your browser, indicating the post ID of the article you edited. It expires after one day.

8. Embedded Content From Other Websites

Articles on the Site may include embedded content (e.g., videos, images, articles). Embedded content from third-party sites behaves as if you visited those sites directly. These third-party websites may collect data about you, use cookies, employ additional tracking, and monitor your interaction with that content.

9. Analytics

We may use analytics tools to understand how visitors interact with our Site. This information helps us improve our content, navigation, and user experience.

10. Who We Share Your Data With

We do not sell your personal information. We may share your information with third parties that perform services on our behalf, such as payment processors, shipping providers, SMS messaging platforms, analytics providers, and other service partners. These third parties are contractually obligated to protect your information and use it only for the services they provide to us.

We may also disclose personal information if required by law, in response to legal proceedings, to protect our rights and property, or to prevent illegal activities.

11. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. For registered users, we store personal information in their user profile. Users can see, edit, or delete their personal information at any time (except the username). Website administrators can also view and edit that information.

12. Your Rights Over Your Data

If you have an account on this Site or have left comments, you can request an exported file of the personal data we hold about you. You may also request that we erase any personal data we hold about you, subject to exceptions required by law.

For SMS communications, you can opt out at any time by following the instructions in the SMS Messaging section above.

13. Where We Send Your Data

Visitor comments may be checked through an automated spam detection service. Some of your data (such as analytics) may be processed by third parties located in different jurisdictions.

14. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure.

15. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will promptly delete it.